Covid-19 Update

Alan Ward - COVID-19 Updates

 

Monday 20th April 2020

Our Operating Hours

Please note, the opening times for our delivery and customer service operations are as follows:

Tuesday - Friday - 09:00 am - 16:00 pm

Saturday - Monday - CLOSED

 

Alan Ward Stores

All Alan Ward stores remain temporarily closed. The safety of our staff and our customers is our number one priority. 

We hope to welcome our customers back into our stores when it is both safe and possible to do so. In the meantime, please stay safe and look after each other.

 

Shop Online

Our website will remain open 24/7 for you to browse our beautiful furniture from the comfort of your own home! 

Our web team are on hand to answer any queries that you may have, just use the live chat function to speak to the team today!

We are continuing to deliver online orders for in-stock items, including our range of garden furniture, where it is safe and possible to do so.

We are operating with a contactless delivery service, to ensure the safety of our staff and customers.

 

Existing Orders

Unfortunately, the vast majority of our suppliers have temporarily closed their manufacturing capabilities to combat the spread of COVID-19.

This will undoubtedly add delays to the delivery of made to order items. As soon as our suppliers reopen, please rest assured that our customer service team will contact you to rearrange your delivery.

In the meantime, if you have a specific query regarding your existing order, please email websales@alanward.co.uk - please include your order number on this email.

Please accept our sincere apologies for this unforeseen delay. 

We are extremely grateful and appreciative of your continued support during these unprecedented and truly challenging times.