Home > Testimonials

Thank you to Jane of the Curtain Dresser who is also Alan Ward's in store Personal Shopper. Just to say how delighted we are with the finished result in our sitting room. The choice of colour for paint, taken from suite sample, was perfect. The curtains, again great choice of colour/fabric, are beautiful and the cushions blend in a treat and I love the poles! Thank you for a very professional clean service. Would recommend you to anyone.

— Brenda Allen, 04 May 2012

I just wanted to let you know how impressed I was with your two delivery staff who delivered yesterday a very heavy piece of furniture and had to carry it quite a long way to position it where we wanted it. Throughout the whole process they were cheery, courteous and uncomplaining. Once positioned, they checked it was correctly put together and gave it a good rub down. Only when I was satisfied did they leave with a cheery goodbye. They are such a change from the usual surly delivery men one often encounters. Often it is a need to complain that moves customers to feed back their experiences. I think good experiences should be fed back too.

— Phil Hibberd , 03 May 2012

My husband and I must have bought pretty much all of our bedroom furniture from Alan Ward! We love browsing, we love buying (me more than my husband...) and the coffee shop is a nice place to relax mid-spree! A lovely team at Alan Ward

— Jayne F, 20 Apr 2012

We were extremely pleased with the level of service we received on Saturday 17th March. As Paul Burrell, the gentleman who dealt with us a few weeks ago, wasn't available, a young girl sorted our order. She really couldn't do enough to help us. We would gladly recommend you to our family and friends.

— Mr Rennison, 12 Apr 2012

We would like to thank you for the great service we received while purchasing our new sofas. The whole experience has been nothing but positive, from the moment we came to your store in Shrewsbury back in October last year until yesterday when they arrived. Everyone we have dealt with, from sales people to delivery men, have been a pleasure. Buying furniture is a big investment both financial and emotional and we will definitely recommend you and hopefully buy from you again.

— Mr & Mrs C Venables, 10 Apr 2012

We had our beautiful Duresta suite delivered from Alan Ward. It looks absolutely stunning in our living room, and perfectly balances the tones of the walls, curtains and carpets. This would have been impossible to achieve without the help of the personal shopper Jane. We were struggling immensely with the vast fabric selection, and were not sure where to turn. Thankfully, we were recommended to speak Jane. She listened to our concerns and desires carefully, fully understanding what we wanted and needed. In no time at all she suggested a fabric, but also offered to come and see us at the house in order to judge the light and dimensions in the room - a service we were most grateful for. The fabric-look beautiful, and with her help on the set up of the room and style of armchair we have the elegant, comfortable and beautiful room we desired. We could not have done this without the patience and suggestions from Jane - thank you very much! We will not hesitate to speak to Jane in the future when styling the rest of the house or changing curtains, and we are immensely looking forward to having guests to see our perfect living room!

— Mr & Mrs Clarihew, 14 Mar 2012

Thank you very much for your help and patience. We have finally decided to go for a leather Albany 2 seater sofa. Many thanks again.

— Tony & Ruth Boardell, 06 Mar 2012

I am writing to record my thanks and appreciation for the excellent service I received from a member of your staff. Margaret was profesional, resouorceful, courteous, and customer-focused. Margaret is a credit to your company and I have already spoken highly about Alan Ward's to many of my friends and neighbours.

— Terry Burgess of Oswestry, 06 Mar 2012

I would like to thank your company for its excellent customer service regards to my order. We were always kept up to date with any information that was available. We have now ordered a G Plan sideboard from you.

— VJ BOOTH, 03 Mar 2012

I just wanted to say the drivers Nigel and Jason were really nice, polite and very helpful.

— Mr Roberts, 11 Jan 2012

Thank you to drivers Nigel and Jamie. They spent a considerable amount of time getting my new furniture into the property but persevered until they sorted it out.

— Mrs McCormick, 11 Jan 2012

A big thank you to Kim (just the right amount of sales pitch without being pushy). Thanks to the girls on the phones for helping to get the goods delivered at a time convenient to us. And thanks to the lads who delivered the goods for taking good care.

— Mr & Mrs Darcy, 05 Jan 2012

There is a welcoming atmosphere, a wide range of quality goods. The staff are all courteous, helpful and knowledgeable about the products. I would, and do recommend Alan Ward any time the subject of house furnishing comes up. Well done all.

— Peter Milner, 14 Dec 2011

Dear Paul, I was the customer who, yesterday, was seeking an 8ft by 6ft rug to go under the occasional table in my sitting room. I had with me, an offcut of the carpet on which I planned to lay the rug, Not once did you put me under the customary salesman pressure, nor try to sell me something very expensive. Furthermore, you gave me excellent advice and I chose an Afghan, which was almost the first rug you showed to me, having seen the offcut. Andrew came this morning to deliver the rug. Very kindly he laid it for me and I am pleased to tell you that you and I (and it was a joint effort!) could not have made a better choice. I'm delighted with it because it blends extremely well with my curtains, furniture and the carpet beneath it. When we moved into this house in 1975, we got all the carpets needed from Alan Ward, who at that time, (if my memory is not at fault) was based in Frankwell. Thank you for your expertise and sage advice.

— Michael Green, 13 Dec 2011

Thank you once more for the wonderful prize of the designer table and chairs which I one in your Shropshire Star competition recently. I also appreciated the welcome and courteous attention I received from you and your staff especially Steve Vernon.

— Margaret Flower, 12 Dec 2011

Thank you so much for all your hard work turning Alan Ward into a fabulous cat walk for the Shropshire Sparkles fashion show. You worked an absolute miracle and the feedback we have had from everyone is what a fantastic venue it was for the event. I am delighted to tell you that with your help we raised over £4,500 for the hospice, which will all go to providing vital respite and end-of-life care and counselling to local terminally ill children and their families.

— Vanessa Thomas of Hope House Children's Hospices, 22 Nov 2011

We had carpet fitted on Tuesday 8th November 2011 and are very pleased with the fitting and the fitters Gary and Martin. Please can you pass on my thanks!

— Mr Samson, 15 Nov 2011

This is a thank you to express our gratitude to you and your team for the carpets and flooring fitted at our new bungalow. Your attitude and professionalism was superb.

— Mr & Mrs Willow, Admaston, 08 Nov 2011

Thank you to Andrew Chard for all his help and patience above and beyond the call of duty when we ordered our Malvern suite. We were very impressed with his knowledge of the product and would like to say how much we appreciated all his help.

— Mrs Marsh, 01 Nov 2011

I would like to praise the drivers and salesperson (Steve Smith) for being so helpful and polite. I am very happy with the standard of service.

— Mrs Lawson, 27 Oct 2011

Two helpful young men fitted our new carpets yesterday. We are very pleased with the carpets and wish to thank you for your help.

— A Benbow, 01 Oct 2011

Denise from your customer service department arranged for your Simon Downer to come out and look at the lighting on my Ercol furniture purchased some 2 or 3 years ago. Simon came to my house and very easily fixed in a new light unit Ercol had supplied to us. I now write to say how satisfied I have been with your after sales service and Simon in particular for his very pleasant manner.

— Alan Hinton, 31 Aug 2011

Back from my holiday I write to thank you for your help in the repair of my leather cushion. The repair is perfect and thanks to your help the logistics were painless. It is good to be able to talk to someone rather than rely on email etc. Thank you for your help.

— Harry Atkins, 01 Aug 2011

"Having dealt with your Shrewsbury branch since August last year, I feel that it is only right to congratulate Alan Ward on their customer satisfaction. We placed a substantial order with Peter Lloyd in the bedding department in August and because of problems with builders at our house there have been various delays. Throughout this time Peter, Debbie & Shirley in distribution have gone out of their way to be helpful, which is so pleasant to see and certainly makes us want to thank them and recommend Alan Ward to our friends. Although we didn't purchase the items, both Paul and Russell in your dining department again came across as first class, showing that it is not just the individuals but the company as a whole that must choose and train their staff well. Our thanks to Alan Ward Shrewsbury but especially to Peter Lloyd. A satisfied and hopefully returning customer."

— Susan & Philip, 01 Jun 2011

"I would like the fitters John and Mark and Alan Ward to know they did a great job and the carpet looks great. I am very happy with the service throughout by Alan Wards Carpet Department,"

— Mrs Edge, 18 May 2011

I would like to thank you for your excellent customer service, especially Sharon and Matt for keeping me well informed regards my replacement chair. I will most certainly continue to shop at Alan Ward for quality furniture.

— Ruth Goodwin, 18 May 2011

"I would like to praise the men who assembled my Dover 2 door wardrobe. They were very pleasant and polite and worked very hard!"

— Mrs. Ward, 21 Apr 2011

"I would like to praise the delivery team who brought my new furniture. They were very polite and efficient."

— Mrs. Garner, 20 Apr 2011

"Thanks to the delivery lads who delivered my furniture today. They were very polite and delivered carefully in a very tight hallway. I am very happy."

— Mr. Clarke, 16 Apr 2011

"I am absolutely delighted with the goods I have received, the service provided from the shop floor to delivery. The sofa has surpassed all expectations and the van drivers were polite, obliging and couldn't do enough. I am a very happy customer."

— Mr Espley, 15 Apr 2011