Testimonials

 

Welcoming and very helpful staff without high pressure sales ethos. Highly recommend. High quality merchandise and great choice.

Diane and Richard Goodchild

Dear sir or madam, I would like to say a big thank you for the excellent service from you and your team of Richard and Philip. Who today brought two settees and other furniture to my house. They were very good at the work they did for us. And the items are top of the range. Thank you and your team once again.

Elizabeth Cheryl Buckley

Service was excellent! Explanation of the product, colours and requirements were without question. Kim has been extremely helpful both in store and over the phone. 5* rating!

Terence Harrop

I would like to thank Alan Ward for the excellent service we feel we have been given by Marc Beckett and his fitter with regard to the Cavalio floor covering we have recently had installed in our house. We approached a number of other potential suppliers before coming to Alan Ward, which we felt might be too expensive. None of them could commit in any satisfactory way to supplying the flooring. The price Marc Beckett quotes was very competitive and he was efficient and realistic when it came to organising the fitting, which we felt was carried out excellently. Thank you very much, we shall certainly be coming to Alan Ward again in the future.

Frances Williams

After visiting the Chester store earlier this week, I felt I should write to you about the service we received. We were unsure as to what we required, we were greeted late yesterday and acknowledged by Mr Terry Dowdswell offering assistance. During our visit he offered valuable and very helpful advice, to assist our decision making process. He provided excellent service without making us feel under pressure. Unfortunately on our visit to Chester, we were unable to reach a decision regarding our choice of suite. However, Terry's attitude and manner certainly left us with a very favorable impression and we will certainly re-visit when next in the area regarding any furnishing requirements. 

S E & T Andrews

Very helpful and friendly service. Good quality items and good local company.

Valerie Williams

The service we received from salesman Neville and the delivery of our suite was excellent. Thank you.

Mike and Carol Tranter

Service was outstanding. Nothing was too much trouble for our sales person Kim. The store itself has an enormous range of furniture, we would certainly use her again the next time we need new furniture. 

Steven Poore

Very helpful lady called Jane Edmunds, informative and friendly service. Not pressurised into buying but of course we did make a purchase!

Susan Ward

Really good sales assistance and good advice, excellent products.

Mary Dixon

Thank you. Picture arrived today and is now hanging where planned. Looks good

John Blackwell

Excellent service from Alan Ward Newcastle, both with sales and delivery, which was on time and expertly done. The old suite was taken away, along with all the packaging, and replaced with the new suite and no mess. Thank you to all concerned.

Pat and Phil

On Monday 2nd February, my order of two, two seater settees, an armchair, coffee and lamp table, were delivered. I am absolutely thrilled with my new furniture as it is just superb. My thanks to the two delivery men and to Kim, your sales assistant, who has been so kind and helpful, lots of patience and very courteous, a pleasure to buy from your store.

Kate Owen

We have recently taken delivery of our order and are writing to express our appreciation of the way we were treated. In the Winsford showroom we were helped considerably by the sales staff, in particular by Mr Paul Roddy, who guided us to the right choice of furniture. We had to change the date of delivery several times owing to delays in the process of moving house; each time we spoke to those working on the logistics of delivery there was never a problem in changing schedules. On the actual day of delivery the men who brought the furniture were excellent; they were on time after giving us 15 minutes notice; they assembled and unpacked quickly and efficiently and found a few minutes to look at a large table (which our removal men had been unable to get into the house) to see if anything could be done. Unfortunately for us it couldn't but it did mean that we came back to buy another dining room table, knowing that we could expect the same standard of service.

David and Francis Cogger

We have today taken delivery of our three seater and two seater sofas. We would like to thank the sales representative, Gary Bebbington, for the courtesy and professionalism with which he treated us during the transaction in the Chester store. We would also like to thank the delivery drivers who did an excellent job in installing the sofas. We have been very favorably impressed by the level of customer service provided throughout the whole transaction. Many thanks and best regards. 

Mr & Mrs Jordan

I just want to say what wonderful service I received at the Chester store. It was the first furniture store we went into and we were not pressured to buy x, y or z. I was allowed to choose what I wanted and given a fantastic next week delivery, which was amazing as everyone else was saying after Christmas (not what TV ads say). The delivery men were fantastic - they helped by not only setting up the corner suite but advising the best way for it to go (they were right by the way). As they were aware I am newly widowed they helped me by putting the old sofa's outside for the council collection (I had managed to move them to another room but they were in the way a bit). They were polite, helpful and a credit to Alan Ward - can you please ensure my thanks to everyone in Chester and the delivery men is passed on. WELL DONE ALAN WARD - I have already made it known that if you want good service this is where you go. 

Mrs Waugh of Ellesmere Port

We have just had a new stair and landing carpet fitted by Gary and Steve and are really pleased with the finished job. The work was completed in a tidy and professional manner and the whole experience of selection, measuring and fitting was really smooth and pleasurable. Please pass on our thanks to Roger and the team. 

R. Shearing

My husband and I recently ordered a recliner chair from your Newcastle branch and I would like to say how helpful and patient the staff were as we investigated various options. Please convey our thanks to them.

John and Mary

I would like to praise the delivery team who brought my new furniture. They were very polite and efficient

Mrs. Garner

I would like to congratulate your delivery lads on their professionalism when delivering my bed this morning

Mr Leese

Having dealt with your Shrewsbury branch since August last year, I feel that it is only right to congratulate Alan Ward on their customer satisfaction. We placed a substantial order with Peter Lloyd in the bedding department in August and because of problems with builders at our house there have been various delays. Throughout this time Peter, Debbie & Shirley in distribution have gone out of their way to be helpful, which is so pleasant to see and certainly makes us want to thank them and recommend Alan Ward to our friends. Although we didn't purchase the items, both Paul and Russell in your dining department again came across as first class, showing that it is not just the individuals but the company as a whole that must choose and train their staff well. Our thanks to Alan Ward Shrewsbury but especially to Peter Lloyd. A satisfied and hopefully returning customer

Susan & Philip

We received delivery of our order this morning and have been very pleased with the service we have received which started in the shop where we were not pressurized at all and given the helpful advice we needed to make the right choice for us. But this morning I have to say we were very pleased with the delivery service where your staff took care and could not have been more helpful and courteous in our home.

Mr & Mrs Venn

I just wanted to say the drivers Nigel and Jason were really nice, polite and very helpful.

Mr Roberts

Two helpful young men fitted our new carpets yesterday. We are very pleased with the carpets and wish to thank you for your help.

A Benbow

First class service from store to aftercare.Excellent quality furniture. Very helpful, professional and careing staff. Special thanks to Claire in customer service a very thorough careing excellent lady.

Sandra Wallis