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Alan Ward is the home of quality furnishings offering a superb
range of upholstery furniture, dining furniture, occasional furniture,
bedroom furniture, beds and bedframes, flooring and much more.
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Who do we contact to make a complaint?
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Once you have taken delivery of your order, should you have any queries or complaints, please contact our Customer Service Department by calling FREEPHONE 0845 600 900 3 between 9am-4.30pm Monday to Saturday and we will be happy to help. Alternatively contact the sales representative at the store where you placed your order during the normal store opening times.
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We undertake:
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- To deal with your complaint fairly, confidentially and effectively
- To acknowledge your complaint and provide a likely timescale for resolving it
- To keep you updated on progress made.
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If you are not satisfied with the level of service you receive in our stores, please contact the Store Manager at the branch in question. Contact details can be found if you click on "Contact Us".
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